Our contact details

Name: STE UK Group LTD

If you have any data protection questions or data protection matters. Please contact Mr Simon P Stephens on the details provided above.

Address: 73 Churchfields, North Shoebury, Southend On Sea, Essex SS38TN.

Phone Number: +441702 680730.

E-mail: dataprivacy@stecommerce.org

What type of information we have

When you register to use our Website or purchase a product though one of our online stores, enter a promotion run by the company, Web store or contact us, personal data you provide, such as your name, date of birth, contact details (including social media accounts), log in and payment information, may be collected depending on that stores available options.

How we get the information and why we have it

When you browse www.stecommerce.org only your name, email address and message is captured. For the companies online stores whether or not you are registered, purchase a product, register to receive our emails, we and our partner advertising networks, advertisers and advertising affiliates (Third Party Advertisers), will collect user information such as your location, language, assumed gender, IP address, when you visited our Website, how you arrived on our Website, where you visit after our Website, the pages you visited, how long you spend browsing individual pages on our Website, any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our Website.

In circumstances where you contact us by telephone, calls are not being recorded. Call recording may be implemented in the future in which case you will be notified and this policy updated. If call monitoring was needed, this would only be to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the company complies with regulatory procedures.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting emailing dataprivacy@stecommerce.org or calling +441702 680730

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

(E-Store) How we may use your personal data

We may use your personal data in the following ways:

• to fulfil your order – we require your identification, contact and payment information to enable the relevant the company to enter into a contract with you and are unable to do so without this information (please note that your details may need to be passed to another company outside STEcommerce LTD and/or a third party in order for them to supply or deliver the product that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data);

• to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms;

• to provide you with services you request from us;

• to register you on the Website (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your marketing preferences);

• to administer our Website;

• to analyse, and improve, the use of our Website and retail offering, including how you move around our Website stores;

• to measure and analyse our advertising;

• to make suggestions and recommendations to you, other users of our Website and users of the services of our Third Party Advertisers about products or services that may interest you or them;

• to keep in touch with you regarding your marketing preferences;

• to keep our Website and network safe and secure;

• to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions).

How we might share your personal data

We may share your personal data with:

• Our professional advisers, including, without limitation, our insurers;

• Our suppliers, business partners and sub-contractors;

• Our Third Party Advertisers; and,

• Search engine and web analytics providers.

In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers.

We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.

Our dropshipping E-Store Website will contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.

How we store your information

Your information is securely stored within Shopify hosted by third parties, WordPress Woocommerce Hosted my A2 Hosting and Quickbooks Cloud Accounting Software.

The information that we collect from you may be transferred to, and stored outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for third parties or for one of our suppliers. Where we do so, the third country’s data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by emailing dataprivacy@stecommerce.org if you wish to make a request or calling +441702 680730 and ask to speak to the Data Protection Officer.

Cookie policy (UK)

Please also visit the Cookie policy (UK) found on the main page. This policy explains what cookies are, how we use them and how you can switch them off.

Cookie Usage List: WordPress, Woocommerce, Shopify, Linkedin, Facebook and Google

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 111